The duties of a medical assistant can vary depending on the needs of their employer. Some healthcare facilities may search for medical assistants who are more administrative and interpersonal to complete a wide range of tasks, such as gathering patient information and medical history, scheduling appointments, communicating with clients, and billing. Other medical assistants may be asked to complete more clinical work, such as measuring patient vital signs prior to speaking with a doctor. Overall, medical assistants with a diverse range of training may possess more responsibilities than a medical assistant specializing in solely administrative or clinical work.
Contrary to medical assistants, phlebotomist responsibilities are often consistent across healthcare facilities. The only exception is for mobile phlebotomists, who travel to their patients and have a different schedule each day. Phlebotomist roles are heavily technical, such that they focus on venipuncture, send blood samples to the lab, and maintain a sanitary work environment. Phlebotomists also have interpersonal and administrative components to their roles. Blood draws can cause patients to be nervous or worrisome, and developing a strong connection with the patient can ease their tension and allow more trust in the procedure. Phlebotomists must also complete paperwork for patient files and uphold confidentiality.